Refund Policy

Our refund policy has been devised to illustrate the situations under which Zeefa Technologies will provide a refund, the procedure for claiming a refund and the responsibility of Zeefa Technologies in conditions occurring in such a claim. By registering for any of our services you are acknowledging that you accept and concur with all the terms and conditions described in the refund policy.

All the information that we accumulate is utilized for refining our website’s content, to inform the clients about our website updates or to investigate the problem with their request. In case you do not want to receive an email from us in the future, kindly notify us by emailing to support@zeefatech.com

Coverage & Scope

Our refund policy comprises the refunds by Zeefa Technologies and/or a website owned and managed by Zeefa Technologies a creative and digital marketing agency in the US, UK and India.
This policy does not have any application for companies which are not owned or controlled by Zeefa Technologies or for persons not employed or managed by Zeefa Technologies. This includes any third-party service and / or product providers bound by contract and, any third-party websites to which Zeefa Technologies’ website link.

Filing a Complaint

At Zeefa Technologies a creative and digital marketing agency in the US, UK and India, undertake every project with the final product in perception. It is as much our responsibility as the clients. Hence, we understand that every endeavor should be made to arrive at a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction associated with services arises. Only when things are completely out of hand that refund should be considered.

Our final aim is to come to a mutually acceptable solution. However, if for some reason a client is not satisfied and considers going for a refund claim, we request that you take out a few precious minutes to write to us at support@zeefatech.com for a final dialogue before requesting a refund.

Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for Refund

At Zeefa Technologies a creative and digital marketing agency in the US, UK and India all projects are important to us and we make sure that we handle each project with utmost care and professionalism. We strive to provide the results as per the terms and conditions of the proposal. However, notwithstanding every measure, the client is dissatisfied with the results and decides to go for the conflict resolution process, we recognize refund requests as per the following program in which our services and refund policy related to each service is very clearly listed.

Website

Full Refund:

In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and thereby will take 180 days to refund the amount.

Partial Refund:

If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

No Refunds:

If the project has been completed and uploaded on the server, there will be no refund.

Web Programming

Full Refund:

If the project has not been initiated. There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold.

Partial Refund:

A partial refund will be issued as per the judgement of the service provider if we fail to complete the project following the delivery policy and contract of agreement. The amount will be calculated by Zeefa Technologies considering the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore Staffing Solution)

NOTE: Zeefa Technologies’ delivery commitment is subject to:

Full Refund:

If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.

Proportionate Refund:

Following the amount of work done till the time the client decides to cancel the order.

No Refund:

For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations later will not be entertained.

Applicability of the Delivery Policy

NOTE: Zeefa Technologies’ delivery commitment is subject to:

1. A project is not taken to be void unless the agreed-upon payments are clear.

2. Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is delay or failure in completion of the project due to improper communication from the client, it cannot be attributed to Zeefa Technologies.

3. If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Zeefa Technologies is not liable to follow its delivery or refund commitments.

4. There is no outline for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability

Zeefa Technologies’ liability is secured by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Zeefa Technologies is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Zeefa Technologies in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project i.e.; refund by check or refund by credit card.

The full refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project i.e.; refund by check or refund by credit card.

Amendment of Return Policy

Zeefa Technologies may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Zeefa Technologies website after any such amendments automatically implies your acceptance of the same thereof.

Contacting Us

If you have queries or suggestions regarding our refund policies kindly email us at support@zeefatech.com